Read Policies carefully!
We at RPM Machine strive to provide accurate and
up-to-date information on the products and services listed on
our Web Sites, however,we cannot verify all information from
all manufacturers, and providers. On occasion errors may be made
in publishing. RPM Machine does not warrant that the product
and service listings are, or always will be accurate, complete
or current, and RPM Machine shall not be liable or responsible
as a result of any errors therein. Therefore, RPM Machine reserves
the right to refuse, or cancel any orders placed for products
listed at the incorrect price, and shall have the right to refuse,
or cancel any such orders, whether or not the order has been
confirmed and your credit card charged. If your credit card has
already been charged for the purchase, and your order has been
canceled, RPM Machine shall immediately issue a credit to you
in the amount of the incorrect price.
RPM Machine will attempt
to help with Technical information. This information will be
are best educated opinion. However the customer is required
to check with his mechanic shop in cases of compression, and
insure the manufactures information is used pertaining to parts
supplied. Failure to do so will in no way make RPM Machine
a responsible party for pistons that have been installed. In
any case where an assembly has been balanced, RPM Machine will
only be responsible for a maxi um cost of $100.
Secure Personal Information:
Please remember here your personal information
is secure at RPM Machine. When you place an order whether it
be E-Mail, US Mail, Fax, or via Telephone, we will never use
your information for anything other than your purchase, nor will
we release any information to any outside sources under any circumstances.
Your information is safe with
We accept Master Card, Visa, or Discover, Pay
Pal. There is no surcharge for using your credit card to make
purchases. Your credit card will be authorized upon processing
your order, and will be billed prior to shipment. We also accept
Money Orders, Certified Bank Checks and personal checks (please
make your personal checks to "RPM Machine",and allow 7 to
10 days for personal checks to clear).
Note: All orders paid via credit card or pay-pal transactions
must be shipped to the billing address of the credit card used to complete the transaction.
RPM Machine(Rpm Performance Racing),
accepts Online Orders Please
allow 5-9 working days for your online order to be processed
and shipped out to you.
Ordering by Fax:
You can also send your payment information, order
requests, or other inquiries via Fax.
Our Fax Number is (801) 407-3018
U S Mail Orders:
We accept order via US Mail. However will need
to visit the RPM Machine Contact US an fill in all Order Form
Information, and print a copy to send in to us. Please call for
the total amount including UPS shipping charges before you use
this method. If you prefer to send in payment, please send all
Mail Orders to:
RPM Machine Inc.
PO Box 281
Cedar Valley UT, 84013
Occasionally we are out of stock and a backorder
will occur, even with our large inventories. In this situations,
we make every effort to cross-reference the part to a comparable
manufacturer's line. If cross-referencing is not an option, we
will leave the option up to you as to whether you want to wait
for a part, or if you want a refund.
to variations in manufacturers shipping times, active backorders
are kept open for a maximum of 45 days. If we haven't received
the item from the manufacturer after this time, the backorder
will be cancelled, and we will contact you, at which time you
may re-order, or substitute a similar item. We try provide the
quality of service that will keep our customers completely satisfied
with each and every order, every time.
Due to the increased amount of security issues
with countries outside of the United States and Canada, RPM Machine
will only accept payment for orders outside the U.S. and Canada
via Money Order or Certified Bank Check. No Credit Card payments
will be accepted outside of the United States and Canada.. Please
contact us via email or by phone at (801)676-0038 to
place an international order.
Special or Custom Orders:
All items not in
stock and/or special orders created for the customer are considered, Special
or custom orders which CANNOT be
Custom Piston orders CANNOT be
cancelled once production has
started. under any circumstances!!
Custom Engines are non-refundable for
any reason. Time required to build custom Engines will vary depending
on type of engine, parts availability,and any unforeseen complications
that may arise. (engines taking 4-8 weeks under normal conditions.).
Customer assumes all costs and expenses for any legal action taken by said
Money Orders, Certified-
Or Personal- Checks:
If you phone or mail your order
and use a money order, bank check or certified check for payment,
your order will be shipped within 24 hours upon receipt of
your payment. Please do not send cash. If you send a personal
check to us, we will hold your order for 10 days or until it
has time to cleared the bank. Then your item will then be shipped.
RPM Machine cannot guarantee the availability of a product,
or item by the time funds clear, or payment is received.
make out all Checks/Money Orders to "RPM Machine "
There is a $35.00
fee charged on all returned checks.
All items are shipped via UPS Ground,FED,US
Postal Service, in the continental USA. A delivery area
surcharge of $2 will be applied to each ground package delivered
to residences in less populated outlying zip codes areas. Canada
and outside countries will be shipped via United States Postal
Service. You can call us at (877) 354-3812 for more information
on shipping costs, or see International
Orders to Hawaii, Alaska & Puerto
The orders to these areas
must be sent next day or 2nd-Day UPS.
All International shipments will
be made via US Postal Service Air. Insurance will be
included with ALL orders - no exceptions.
All OVERSEAS ORDERS will be charged a $25 processing fee.
All orders to Canada will be charged a $10.00 processing
fee (which covers local PO and runner distribution costs)
For questions in regard to these policies, please email us at firstname.lastname@example.org,
and we will be happy to assist you.
When making a return, please follow
the Returns Policy below to make this process as efficient
as possible for you and for us.
DO NOT RETURN
ANY PACKAGES WITHOUT CONTACTING US FIRST!
- All return orders must have a RMA (returned merchandise authorization) number issued prior to returning parts so that we know who parts belong to and what to do with them upon receipt. Any parts returned without a RMA number will be refused and sent back to sender.
- If an error was made by you (the customer),
a 25% restocking fee will be imposed upon the cost of the item
in question. A letter of return policy acknowledgment must be signed by card holder and faxed in before RMA number can be issued.
- If an error was made by RPM Machine, no restocking
fee will be imposed. The return/exchange must be shipped prepaid
by the customer.
- RPM Machine must be given reasonable opportunity
to fix a problem on an order,( i.e. if an error was made on
our part due to a catalog misprint, miss communication, accidentally
packaging the wrong parts etc.) If after trying to fix the
problem RPM Machine still can not supply, fix or replace items
with the proper part we will refund the customers cost's for
shipping parts back to us.
- Items must be returned in the original packaging,
in original condition and have NOT been
installed on the engine, or they will not be accepted.
- Send all returns prepaid-no
collect shipments will be accepted under any circumstances.
We suggest you use UPS or U.S. Mail, and that you insure your
part for the full value to protect yourself against loss.
- We cannot accept returns on custom or special
- Heavily damaged items, not caused by shipping
transit, or exchanges beyond 30 days of original order date
will not be accepted.
- In the event an item is damaged from shipping,
a claim must be filed through UPS or U. S. Mail via RPM Machine.
Please call us first, then further instructions will be given.
- Use of Drop-Shipments
Some items which are drop-shipped directly from a manufacturer may be returned
directly to its origin. Again, the item must be in its original packaging,
and you must call RPM Machine before you send it back, so that we can
arrange for the return. A 25% restocking fee will be accessed upon the
item(s) being returned only.
Refund and Cancellation
All refunds for orders paid with
Credit Cards will be credited to the account in which you placed
the original order with. Any
CANCELLATION that has been placed and paid via CREDIT CARD
is subject to a 4% NON-REFUNDABLE charge. And a 25% restocking
fee will be accessed on the item(s) being returned.
Orders paid using money orders, pay pal, bank checks, or
personal checks will be refunded with our business checks.
Questions and Comments::
If you have any questions, or comments in regard
to any of the policies listed above, please contact us at (801)766-6065
Monday-Friday, 8am-5:30pm MST., or send us your questions/comments