Please Read Policies carefully!

Typographical Errors:

We at RPM Machine strive to provide accurate and up-to-date information on the products and services listed on our Web Sites, however,we cannot verify all information from all manufacturers, and providers. On occasion errors may be made in publishing. RPM Machine does not warrant that the product and service listings are, or will be always accurate, complete or current, and RPM Machine shall not be liable or responsible as a result of any errors therein. Therefore, RPM Machine reserves the right to refuse, or cancel any orders placed for products listed at the incorrect price, and shall have the right to refuse, or cancel any such orders, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase, and your order has been canceled, RPM Machine shall immediately issue a credit to you in the amount of the incorrect price.

Consumer Responsibility:

RPM Machine will attempt to help with Technical information. This information will be are best educated opinion. However the customer is required to check with his mechanic shop in cases of compression, and insure the manufactures information is used pertaining to parts supplied.  Failure to do so will in no way make RPM Machine a responsible party for pistons that have been installed.  In any case where an assembly has been balanced, RPM Machine will only be responsible for a maxi um cost of $100.

Secure Personal Information:

Please remember here your personal information is secure at RPM Machine. When you place an order whether it be E-Mail, US Mail, Fax, or via Telephone, we will never use your information for anything other than your purchase, nor will we release any information to any outside sources under any circumstances. Your information is safe with us.

Payment Information:

We accept Master Card, Visa, or Discover, Pay Pal. There is no surcharge for using your credit card to make purchases. Your credit card will be authorized upon processing your order, and will be billed prior to shipment. We also accept Money Orders, Certified Bank Checks and personal checks (please make your personal checks to "RPM Machine,and allow 7 to 10 day's for personal checks to clear").

Online Orders:

RPM Machine(Rpm Performance Racing), accepts Online Orders Please allow 5-9 working days for your online order to be processed and shipped out to you.

Ordering by Fax:

You can also send your payment information, order requests, or other inquiries via Fax.
Our Fax Number is (801) 280-9233

U S Mail Orders:

We accept orders via US Mail. However will need to visit the RPM Machine Contact US an fill in all Order Form Information, and print a copy to send in to us. Please call for the total amount including UPS shipping charges before you use this method. If you prefer to send in payment, please send all Mail Orders to:

RPM Machine Inc.
8580 So Chromalloy Circle
West Jordan Utah 84088

Back Orders:

Occasionally we are out of stock and a backorder will occur, even with our large inventories. In this situations, we make every effort to cross-reference the part to a comparable manufacturer's line. If cross-referencing is not an option, we will leave the option up to you as to whether you want to wait for a part, or if you want a refund.

Note: Due to variations in manufacturers shipping times, active backorders are kept open for a maximum of 45 days. If we haven't received the item from the manufacturer after this time, the backorder will be cancelled, and we will contact you, at which time you may re-order, or substitute a similar item. We try provide the quality of service that will keep our customers completely satisfied with each and every order, every time.

International Orders:

Due to the increased amount of security issues with countries outside of the United States and Canada, RPM Machine will only accept payment for orders outside the U.S. and Canada via Money Order or Certified Bank Check. No Credit Card payments will be accepted outside of the United States and Canada.. Please contact us via email or by phone at (801)676-0038 to place an international order. 

Special or Custom Orders:

All items not in stock and/or special orders created for the customer are considered, Special or custom orders which CANNOT be returned. 

Custom Piston orders CANNOT be cancelled once production has started. under any circumstances!!

Custom Engines are non-refundable for any reason. Time required to build custom Engines will vary depending on type of engine, parts availability,and any unforeseen complications that may arise. (engines taking 4-8 weeks under normal conditions.). 
Customer assumes all costs and expenses for any legal action taken by said person.

Money Orders, Certified- Or Personal- Checks:

If you phone or mail your order and use a money order, bank check or certified check for payment, your order will be shipped within 24 hours upon receipt of your payment. Please do not send cash. If you send a personal check to us, we will hold your order for 10 days or until it has time to cleared the bank. Then your item will then be shipped. RPM Machine cannot guarantee the availability of a product, or item by the time funds clear, or payment is received. 
IMPORTANT!!!  Please make out all Checks/Money Orders to "RPM Machine "
There is a $21.50 fee charged on all returned checks.

Shipping:

All items are shipped via UPS Ground,FED,US Postal Service, in the continental USA.  A delivery area surcharge of $2 will be applied to each ground package delivered to residences in less populated outlying zip codes areas. Canada and outside countries will be shipped via United States Postal Service. You can call us at (877) 354-3812 for more information on shipping costs, or see International Shipping below.

Orders to Hawaii, Alaska & Puerto Rico
The orders to these areas must be sent next day or 2nd-Day UPS.

International Shipping:

All International shipments will be made via US Postal Service Air.  Insurance will be included with ALL orders - no exceptions.
All OVERSEAS ORDERS will be charged a $25 processing fee.  
All orders to Canada will be charged a $10.00 processing fee (which covers local PO and runner distribution costs)
For questions in regard to these policies, please email us at rpmmachine@direcway.com, and we will be happy to assist you.

Return Policy

When making a return, please follow the Returns Policy below to make this process as efficient as possible for you and for us.

Return Policy:

DO NOT RETURN ANY PACKAGES WITHOUT CONTACTING US FIRST!

• If an error was made by you (the customer), a 25% restocking fee will be imposed upon the cost of the item in question.
  
• If an error was made by RPM Machine, no restocking fee will be imposed. The return/exchange must be shipped prepaid by the customer. Upon receipt of the item, RPM Machine will reimburse the customer for shipping costs.
  
• Items must be returned in the original packaging, in original condition and have NOT been installed on the engine, or they will not be accepted.
  
• Send all returns prepaid-no collect shipments will be accepted under any circumstances. We suggest you use UPS or U.S. Mail, and that you insure your part for the full value to protect yourself against loss.
  
• We cannot accept returns on custom or special ordered parts.
  
• Heavily damaged items, not caused by shipping transit, or exchanges beyond 30 days of original order date will not be accepted.
  
• In the event an item is damaged from shipping, a claim must be filed through UPS or U. S. Mail via RPM Machine. Please call us first, then further instructions will be given.
  
• Use of Drop-Shipments
  Some items which are drop-shipped directly from a manufacturer may be returned directly to its origin. Again, the item must be in its original packaging, and you must call RPM Machine before you send it back, so that we can arrange for the return. A 25% restocking fee will be accessed upon the item(s) being returned only.

Refund and Cancellation Policy:

All refunds for orders paid with Credit Cards will be credited to the account in which you placed the original order with.  Any CANCELLATION that has been placed and paid via CREDIT CARD is subject to a 4% NON-REFUNDABLE charge. And a 25% restocking fee will be accessed on the item(s) being returned.

Orders paid using money orders, bank checks, or personal checks will be refunded with our business checks.

Questions and Comments::

If you have any questions, or comments in regard to any of the policies listed above, please contact us at (801)280-9229 Monday-Friday, 8am-5:30pm MST., or send us your questions/comments to parts@performance-auto-parts.com